Privacy Policy

Arte da Chama Velas is committed to protecting the privacy of visitors to our site and users of our online platform and services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services, including purchasing products, signing up for workshops, or interacting with our content.

Data Controller

The data controller responsible for your personal data is Arte da Chama Velas.
Our address is:
Rua Augusta,
Conjunto 501,
São Paulo, São Paulo,
01304-000
Brazil

Information We Collect

We collect personal data you provide to us directly when you interact with our site or services. This includes:

Contact Information: Such as your name, delivery address, billing address, and potentially phone number or email address provided during transactions or registration.
Payment Information: Details required to process payments for orders or workshops (processed securely by third-party payment processors, we do not store full payment card details).
Account Information: If you create an account on our site, we collect information related to your account, such as order history and preferences.
Communications: Records of your correspondence with us, such as inquiries or feedback.
Workshop Registration Information: Details provided when signing up for a candle making workshop.

We also automatically collect certain information when you visit our site, including:

Usage Data: Information about how you use our site, pages viewed, links clicked, and navigation paths.
Technical Data: Such as your IP address, browser type and version, time zone setting, operating system, and platform.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services, including processing orders and workshop registrations.
To process transactions and manage payments.
To communicate with you about your orders, services, or inquiries.
To improve, personalize, and expand our services and products.
To understand and analyze how you use our site and services.
To develop new products, services, features, and functionality.
For marketing and promotional purposes (where permitted by law or with your consent).
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on several legal grounds:

Performance of a contract: When we need the data to fulfill a contract with you, such as processing your order or workshop registration.
Your consent: When you have given us clear consent to process your personal data for a specific purpose.
Legal obligation: When processing is necessary to comply with a legal or regulatory obligation.
Legitimate interests: When processing is necessary for our legitimate interests (or those of a third party), and your fundamental rights do not override those interests.

Sharing Your Information

We may share your personal data with third parties in the following circumstances:

With service providers: To perform functions on our behalf, such as payment processing, order fulfillment, shipping, and IT services. These providers are obligated to protect your information.
For legal reasons: If required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Arte da Chama Velas, our users, or others.
In connection with business transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your personal data.
The right to restrict the processing of your personal data.
The right to object to the processing of your personal data.
The right to data portability, allowing you to receive your data in a structured, commonly used format.
The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us in writing using the physical address provided below. We may need to request specific information from you to help us confirm your identity.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings. More details about the use of cookies can be found in a separate policy or section on our site if available.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at our physical address:

Arte da Chama Velas
Rua Augusta,
Conjunto 501,
São Paulo, São Paulo,
01304-000
Brazil